Privacy Policy

Clickbox Inc. (“Clickbox,” “Logirates,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit logirates.com, use our mobile application (if available), or otherwise interact with our shipping rate comparison and shipping purchasing services (collectively, the “Service”).

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to the practices described herein. This Policy is incorporated into and forms part of our Terms of Service (the “Terms”).

1. Information We Collect

We collect information in three ways: information you provide directly, information collected automatically, and information received from third parties.

1.1. Information You Provide Directly

When you register for an account, create shipments, or otherwise interact with the Service, you may provide:

Account Information: Full name, email address, username, and password.
Contact Details: Phone number and any secondary contact information you add to your profile.
Shipping Addresses: Origin addresses (“ship from” locations) and destination addresses (“ship to” locations) that you save to your account address book. This includes street address, city, state, ZIP code, and country.
Recipient Information: Names, addresses, and phone numbers of individuals or businesses to whom you are shipping.
Package Information: Package dimensions, weight, declared value, contents description, and any special handling instructions you enter.
Payment Information: Credit or debit card numbers, PayPal account identifiers, and bank account information for ACH transactions.
Communications: The content of messages you send to our customer support team, feedback you submit, and responses to surveys.
Business Information: If you register as a business user, your company name, EIN or tax ID, and billing address.

1.2. Information Collected Automatically

When you access the Service, certain information is collected automatically through cookies, web beacons, log files, and similar technologies:

Device and Browser Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone.
Usage Data: Pages visited, features used, links clicked, search queries entered, time spent on pages, and navigation paths through the Service.
Transaction Logs: Records of shipping labels purchased, rates requested, carrier selections, and payment transactions.
Cookies and Tracking Technologies: We use session cookies (deleted when you close your browser), persistent cookies (retained for a set period), and similar technologies to maintain your session, remember your preferences, and analyze usage. See Section 7.
Location Data: General geographic location derived from your IP address. We do not collect precise GPS location without your express consent.

1.3. Information from Third Parties

We may receive information about you from:

Carriers (“UPS,” “USPS,” and “FedEx”): Shipment tracking events, delivery confirmations, exception notifications, and claims data related to labels purchased through our Service.
Payment Processors: Transaction confirmation, fraud signals, and chargeback notifications from our payment processing partners.
Identity Verification Services: If we implement identity or address verification, we may receive verification results from third-party providers.
Analytics Providers: Aggregated and anonymized data from analytics services to understand usage patterns.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. Providing and Improving the Service

Processing and fulfilling your shipping label purchases and transmitting necessary information to UPS, USPS, or FedEx;
Creating and managing your account and address book;
Displaying shipment history and tracking information;
Calculating and presenting shipping rates from the carrier;
Processing payments and issuing receipts;
Detecting and preventing fraud, unauthorized access, and misuse of the Service;
Diagnosing and resolving technical issues;
Improving, personalizing, and developing new features of the Service.

2.2. Communications

Sending transactional emails including order confirmations, shipping notifications, and receipts (these are required and cannot be opted out of while you have an active account);
Responding to your customer support inquiries;
Sending promotional communications about new features, offers, or carrier services, subject to your opt-out rights described in Section 7.

2.3. Legal and Compliance

Complying with applicable federal and state laws, including tax reporting obligations;
Responding to lawful requests from law enforcement or government authorities;
Enforcing our Terms and protecting the rights, property, and safety of Logirates, our users, and the public;
Maintaining records as required by applicable law.

2.4. Business Operations

Conducting internal analytics and reporting;
Evaluating and improving carrier partnerships;
Supporting potential business transactions such as mergers, acquisitions, or financing (see Section 4.5).

We do not sell your personal information to third parties. We share your information only as described below. We do not sell or “share” (as defined under California or other state privacy laws) your personal information for cross-context behavioral advertising.

3.1. Shipping Carriers

To fulfill your shipment requests, we transmit necessary information—including sender name and address, recipient name and address, package details, and declared value—to the carrier you select (UPS, USPS, or FedEx). Each carrier processes this information subject to its own privacy policy and terms of service. Once a label is purchased, the selected carrier (UPS, USPS, or FedEx) may send us tracking updates, delivery confirmations, exception notifications, and claims information. We use this data solely to display accurate tracking in your account and to assist with support inquiries. This information is retained according to the schedule in Section 4.

3.2. Payment Processors

We share payment information with our PCI-DSS-compliant payment processing vendors (which may include Stripe, PayPal, or their successors) solely to process transactions.

3.3. Service Providers

We engage third-party vendors to assist in operating the Service, including cloud hosting providers, email delivery services, customer support platforms, analytics tools, and fraud detection services. These providers access your information only as necessary to perform services on our behalf.

3.4. Legal Requirements

We may disclose your information if we believe in good faith that disclosure is necessary to: (a) comply with a legal obligation, court order, or valid legal process; (b) protect the rights, property, or safety of Logirates, our users, or the public; (c) detect, prevent, or address fraud or security issues; or (d) enforce our Terms.

3.5. Business Transfers

If Clickbox Inc. is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

3.6. Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information—which cannot reasonably be used to identify you—with partners, researchers, or the public for any purpose.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Our general retention practices are:

Account Information: Retained for the life of your account plus five (5) years following account closure, to support potential disputes and legal obligations.
Shipment Records and Transaction Logs: Retained for seven (7) years to support tax reporting, audits, carrier claims, and legal compliance.
Payment Records: Retained for seven (7) years in accordance with financial recordkeeping requirements. Full card data is never stored by Logirates.
Customer Support Communications: Retained for three (3) years from the date of the last interaction.
Usage and Analytics Data: Retained in identifiable form for up to two (2) years, then aggregated or deleted.
Cookies: Session cookies are deleted when you close your browser. Persistent cookies expire as specified in Section 7.

When information is no longer required, we securely delete or anonymize it.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption of data in transit using TLS 1.2 or higher;
Encryption of sensitive data at rest;
PCI-DSS-compliant payment processing through certified third-party processors;
Access controls limiting employee access to personal information on a need-to-know basis;
Regular security assessments and vulnerability testing;
Incident response procedures in the event of a data breach.

No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of your information. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and applicable regulators as required by law.

We treat payment card information as sensitive and never store full card numbers ourselves (they are processed by PCI-DSS-compliant third-party providers). We do not collect or process any special category data (e.g., health, biometric, or precise geolocation) beyond what is strictly necessary for shipping.

We do not use automated decision-making or profiling that produces legal or similarly significant effects on users.

6. Your Rights and Choices

6.1. Access and Portability

You may request access to the personal information we hold about you and, where technically feasible, receive a copy in a structured, machine-readable format. Submit requests to support@logirates.com.

6.2. Correction

You may update most account information directly through your account settings. For information you cannot update yourself, contact us at support@logirates.com and we will correct inaccurate or incomplete information promptly.

6.3. Deletion

You may request deletion of your personal information by contacting support@logirates.com or by closing your account through the account settings page. We will honor deletion requests subject to our legal obligations to retain certain records (e.g., financial and shipment records as described in Section 4) and our legitimate interests in fraud prevention.

6.4. Opt-Out of Marketing

You may opt out of promotional email communications at any time by clicking the “Unsubscribe” link in any promotional email or by contacting us at support@logirates.com. You will continue to receive transactional communications necessary to service your account.

6.5. New Jersey Residents

New Jersey residents have rights under the New Jersey Data Privacy Act (effective January 15, 2025), including the right to: (a) confirm whether we process your personal data; (b) access, correct, or delete your personal data; (c) obtain a portable copy of your personal data; (d) opt out of the sale of personal data (we do not sell personal data); (e) opt out of processing for targeted advertising; and (f) appeal our decisions regarding your rights requests. To exercise these rights or submit an appeal, contact support@logirates.com. We will respond within forty-five (45) days, with a possible forty-five (45) day extension when reasonably necessary.

6.6. California Residents

California residents have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. Logirates does not sell or share personal information as defined under the CCPA. California residents may submit requests by contacting support@logirates.com. We do not discriminate against users who exercise their privacy rights.

6.7. Residents of Other States with Particular Privacy Laws

Residents of states with comprehensive consumer privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Delaware, Iowa, Montana, Nebraska, Nevada, New Hampshire, New York, Tennessee, Minnesota, Maryland, Indiana, Kentucky, and Rhode Island) may have similar rights to access, correct, delete, or obtain a portable copy of their personal information, and to opt out of the sale of personal information, targeted advertising, or certain profiling activities. We do not sell personal information as defined under these laws. To exercise these rights, please contact us at support@logirates.com. We will verify your identity and respond within the timeframes required by applicable law. We do not discriminate against users who exercise their privacy rights. For Rhode Island residents, we also disclose the specific third parties to whom we may disclose personal data in Section 3 above.

6.8. Submitting Requests

We may need to verify your identity before fulfilling privacy rights requests. We will acknowledge receipt of your request within ten (10) business days and respond within the timeframes required by applicable law.

7. Cookies and Tracking Technologies

We use the following categories of cookies and similar technologies:

Strictly Necessary Cookies: Required for the Service to function. These include session authentication cookies and security tokens. You cannot opt out of these cookies while using the Service.
Functional Cookies: Remember your preferences (e.g., saved addresses, preferred carriers) to provide a more personalized experience. These persist for up to twelve (12) months.
Analytics Cookies: Help us understand how users interact with the Service (e.g., pages visited, features used). We may use third-party analytics providers such as Google Analytics. These cookies persist for up to twenty-four (24) months.
Marketing Cookies: Used to deliver relevant communications about our Service. We do not currently use marketing cookies for third-party targeted advertising. These are only set with your consent.

You may manage cookies through your browser settings or our cookie preference center (where available). Disabling certain cookies may affect the functionality of the Service.

8. Children’s Privacy

The Service is not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete that information. If you believe we have inadvertently collected information from a child under 13, please contact us at support@logirates.com.

Users between the ages of thirteen (13) and seventeen (17) may only use the Service with the consent and supervision of a parent or legal guardian.

9. Third-Party Websites and Services

The Service may contain links to third-party websites, including carrier tracking portals (ups.com, usps.com, fedex.com) and payment platforms (PayPal). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with our Service.

10. International Users

The Service is operated in the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer. We take steps to ensure that any international transfers comply with applicable data protection requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated Policy on the Service with a new Effective Date and, where required by law or where reasonably practicable, by sending notice to the email address associated with your account.

We encourage you to review this Policy periodically. Your continued use of the Service after the Effective Date of any revised Policy constitutes your acceptance of the changes.

12. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Clickbox Inc. — Privacy Officer
mail@logirates.com
Website: www.logirates.com

We will acknowledge receipt of your inquiry within ten (10) business days and strive to resolve all privacy-related concerns promptly and fairly.