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Service status
Current availability of the platform and of the connected carriers, plus a log of recent incidents.
Platform
| System | Status |
|---|---|
| Website and calculator | Operational |
| Label creation | Operational |
| Payments | Operational |
| Tracking updates | Delayed up to 30 minutes |
| REST API | Operational |
| Email notifications | Operational |
Carriers
| Carrier | Status |
|---|---|
| FedEx | Rates and labels available |
| UPS | Rates and labels available |
| USPS | Slow rate responses in the US West zone |
Recent incidents
28 July 2026 — Delayed tracking updates
Carrier events were processed with a 30-minute lag for four hours. No shipments were affected, only the status timeline.
14 July 2026 — Payment retries
A card processor outage caused failed payments for 25 minutes. All affected shipments were re-issued automatically.
2 July 2026 — Scheduled maintenance
Database upgrade during a 40-minute window at night. Rates stayed available, label creation was queued.
Planned maintenance is announced at least 48 hours in advance by email to business accounts and on this page.
Seeing a problem that is not listed here? Tell us and we will investigate.