Frequently asked questions

No. The calculator works without registration: an account is only required at checkout, so we can store the label and the shipment history.

Each carrier has its own tariff, fuel surcharge and zone map. We show all of them at once so you can trade transit time against price instead of guessing.

Yes, for the shipping part: it includes the carrier tariff, surcharges and our service fee. Import duties are set by the destination country and are shown separately when applicable.

If the measured weight differs from what you entered, the difference is charged or refunded automatically. We do not add a penalty on top.

After payment the PDF label is available on the shipment page and is sent to your email. Print it on A4 or on a thermal printer and attach it to the largest side of the box.

Yes, until the parcel is handed to the carrier. Cancel it from the shipment page and the amount returns to your balance or card within 3 to 7 banking days.

Basic carrier liability is always included. Additional insurance up to the declared value can be added at checkout for 1.5% of that value.

Between 5 and 15 working days, depending on the carrier and destination. We handle the correspondence and keep you updated at every step.

Yes, for business accounts. Send the dimensions and the route to our team and we will prepare a freight quote.

Use the REST API for rates, labels and tracking webhooks, or import orders as CSV if you prefer not to write code.